Jan 12, 2010

Fierce Restaurant Manager

http://singaporeseen.stomp.com.sg/stomp/sgseen/got_service_or_not/300688/restaurant_manager_from_china_shouts_and_tries_to_hit_customers.html

Seriously I'm not a "china workers" fan. Deep inside, I personally feel that most of them are rude, loud and irritating, even when they are alone at the bus stop, they insisting on shouting into their handphone as if the other party cannot hear them (and they want the whole street to hear their "i love you you love me" conversation). However, I still give credit to them for willing to accept less than half of what our usual salary is, and provide more than what we as a Singaporean can provide. If not, those tiring or dirty jobs like in factories or cleaning industry, you think Singaporeans will do it without barking like a dog? Singaporeans will f*** the manager upside down instead of the other way round!!

Ok, back to the topic. When you walk into a restaurant, expect the service and attention to drop when the restaurant is packed. You have to give allowance of tolerance for the service providers. They are as human as anyone of us here on earth. They also will get upset, tired, impatient and insulted, just like you and me. So why should we expect them not to fight back when customers get too overboard, or were rude to them, or ask them do some "impossible stunts", and expect them to be calm and still provide best service as if you are the Emperor?

You think by challenging her, you are doing it right? If you challenge a dog, you think it does not have the right to bite you? If you want to challenge other people, expect people to bark at you BACK! Don't want to get barked? THEN DON'T CHALLENGE THEM! They are living creatures just like you!

People complain about service provider, but can you do better? If you can do better, then set up a company and provide service, and see what you will get! You think working on the service line is easy? Especially when almost all SINGAPOREAN customers are rude, and expect more than what can be provided? Not to mention to be insulted and challenged and expect them not to fight back?

We shouldn't "attack" people by "deciding" which they come from. Although I don't like china people myself, I do have experienced good services provided by them sometimes. So usually I only judge them individually, instead of "oh they are from china, all china people give bad service". Bad service provider comes from all over the world. So we should not just be biased towards them only. You think we as Singaporeans does not have our "Singapore style"? Try going to Malaysia and ask the people what they think of Singaporeans. They will give you one whole list the way you could give the China people one whole list of "bad".

Yes I agree that service providers "MUST" be patient and provide good service no matter how the customer treat them and etc etc etc blah blah blah. One simple thing. Can you do it when you face this kind of customers like yourself? Turn the table around. Imagine you are the service provider, the customer is someone like you, and react badly like you did. Do you think you can still serve the customer as calmly as you expect people to? Maybe one time two time you can do it. How about facing it often, during your 8hours of work on 6working days every week? They see rude unreasonable customers more than they see polite and reasonable ones! I've been in the service line before, and I know it the best. Out of 30 customers, only 1 or the most 2 of them are polite. Serious. Don't believe? Try doing it on your own. Then you will pity them. Then you will salute to those who can work very happily on the service line.

I do agree that customer can do whatever they want for the things they paid for. They can throw the food away, "da-bao" away, smash it, squash it, whatever and however they like, but do you think this is call respecting? You "demand" for the food, expect good service, when the food arrived, you leave it there, is this right? It's like I walk into a crowded fashion shop, demand for a piece of clothing, complain about the service and their speed, only to walk out when the clothing is found after "insulting" it by saying it looks ugly on me and throw it onto the floor and step on it? So if you don't show respect to other people, don't expect other people to show respect to you back. Respect is not open your mouth and demand for it. Respect is being earned back.

I agree sometimes when you are nice to the service providers, they still don't provide the basic service you as a customer deserved. But just remember. They work 6days a week, 8hours everyday, most of them have to stand on their feet in hard painful shoes, facing countless of unreasonable rude customers all day, can't be give them some allowance and sympathy?

Last but not least, do you think by surrounding her with your group of friends, rude to her, point a camera at her, challenge her, and she have only herself to depend on to fight for herself, you think it's not too much? And still expect her to stay calm and polite? PLEASE~

Watch the video below. Look at how unreasonable some customers are. Still have the cheeks to beat people up.

http://www.facebook.com/video/video.php?v=229411162650

Below 2 well-known videos of how the guy "disturb" the service providers, enjoy~!! ^_^





11 comments:

  1. Do u even know the what actually happen? cause u write it just base on the video clip itself, full of nonsense

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  2. Agree with you. I'm from the service provider area and fortunately, we have our protocol for handling trouble makers and unreasonable customers. Getting rid of difficult customers mean that we can spend more attention and time on to genuine and sincere clients.

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  3. A maid is like her own boss selling her services to customer who will employ them. This does not include abuse. When such maids being abused and isolated from help, bad things usually happened and we only learn about it from the news.

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  4. Well, customer service is a 2 way thing.

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  5. So does Anonymous no 1 knows what actually happen too? if u comment base on nothing, I feel u r full of nonsense too.

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  6. If the service provider get mad with innocent customer then is the service provider fault.

    If the customer purposely make trouble the service provider then i believe fault not on service provider but never put your fire on other people.

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  7. well, i'm so agree with you. condemnation is always a bad bad stereotype assumption! wherever we go, there's always the good & the bad. be it with the place or with the people. it's more like a culture where some of the people MIGHT have the TENDENCY to do certain things, but some might not. right?

    but oh well, like someone said, service is always a 2 way things. so right!

    however though,
    the videos u put up, it's not really funny.
    no, i'm not directing it at you.of cors not.
    im just saying that the people who created this are downright crude. cos it's indirectly mocking one's way of accent n his/hers culture. what make em think that our way of pronounciation isn't funny? right?

    instead of mocking, embrace them. no one set the rule that, English is suppose to sound like of those Americans or the Brits. it's just the ideology. As long as its proper, good enough. Besides, the prankster sounds like some kind of ah beng himself.

    i remembered there's a Taiwan show whereby they criticize how Sporean speaks English, nation wide!or it was even shown on chn U or what (i saw it from youtube though). And you bet, millions of Sporean get all angsty! So, know what i mean.

    oh well, this is kinda out of topic. but since u put up the video, i just kinda voice out my long annoyed thoughts on such videos.

    no offense or sort of things, yo!

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  8. customers provoke manager, manager rages, and customers report to CASE = gg
    yeah, it's fun to those kinda stuff ^^

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  9. Well it is ironic to see people switch side when the consumer is PRC.

    You can see lot of racist comments and very few people point out about the inflexible bus captain.

    http://singaporeseen.stomp.com.sg/stomp/sgseen/what_bugs_me/307332/how_can_family_hijacks_bus_and_gets_free_taxi_ride.html

    http://2sidesofcoin.blogspot.com/2010/01/wheel-chair-on-sbs-saga.html


    http://2sidesofcoin.blogspot.com/

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  10. I'm glad I have wrote down the same feelings of fellow service providers. This prove that I'm not bull-shitting like some monkeys described as. Yup, customer service is of course a two way thing. No customer, where need service provider? No service provider, who will serve the customer? But I agree though, even if the customer is at fault, the service provider should not pour the fire on the customer, but I still want to reminder everyone that, SERVICE PROVIDERS ARE ALSO HUMAN JUST LIKE YOU! Treat humans the way you want other humans to treat you. Be fair! Cannot you ask people then people cannot ask of you. And yes, the video indeed is not funny AT ALL! That prove how low-class the video taker is by doing this kind of low-class thing. Let's not blame the video taker la. He loves it when people do that to him, that's why.. And lastly, yes, it is indeed fun to those nothing-better-to-do-with-their-boring-life people by provoking people and make fun of them. Beware of karma~~

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  11. hello mr/mrs monkey, i know you are trying to attract attention, well, you got it!! made a joke out of yourself too, haha~ thanks for your support too, didn't know you support me so much to read all my posts leave so much comments!! thank you~

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