Fierce Restaurant Manager

http://singaporeseen.stomp.com.sg/stomp/sgseen/got_service_or_not/300688/restaurant_manager_from_china_shouts_and_tries_to_hit_customers.html

Seriously I'm not a "china workers" fan. Deep inside, I personally feel that most of them are rude, loud and irritating, even when they are alone at the bus stop, they insisting on shouting into their handphone as if the other party cannot hear them (and they want the whole street to hear their "i love you you love me" conversation). However, I still give credit to them for willing to accept less than half of what our usual salary is, and provide more than what we as a Singaporean can provide. If not, those tiring or dirty jobs like in factories or cleaning industry, you think Singaporeans will do it without barking like a dog? Singaporeans will f*** the manager upside down instead of the other way round!!

Ok, back to the topic. When you walk into a restaurant, expect the service and attention to drop when the restaurant is packed. You have to give allowance of tolerance for the service providers. They are as human as anyone of us here on earth. They also will get upset, tired, impatient and insulted, just like you and me. So why should we expect them not to fight back when customers get too overboard, or were rude to them, or ask them do some "impossible stunts", and expect them to be calm and still provide best service as if you are the Emperor?

You think by challenging her, you are doing it right? If you challenge a dog, you think it does not have the right to bite you? If you want to challenge other people, expect people to bark at you BACK! Don't want to get barked? THEN DON'T CHALLENGE THEM! They are living creatures just like you!

People complain about service provider, but can you do better? If you can do better, then set up a company and provide service, and see what you will get! You think working on the service line is easy? Especially when almost all SINGAPOREAN customers are rude, and expect more than what can be provided? Not to mention to be insulted and challenged and expect them not to fight back?

We shouldn't "attack" people by "deciding" which they come from. Although I don't like china people myself, I do have experienced good services provided by them sometimes. So usually I only judge them individually, instead of "oh they are from china, all china people give bad service". Bad service provider comes from all over the world. So we should not just be biased towards them only. You think we as Singaporeans does not have our "Singapore style"? Try going to Malaysia and ask the people what they think of Singaporeans. They will give you one whole list the way you could give the China people one whole list of "bad".

Yes I agree that service providers "MUST" be patient and provide good service no matter how the customer treat them and etc etc etc blah blah blah. One simple thing. Can you do it when you face this kind of customers like yourself? Turn the table around. Imagine you are the service provider, the customer is someone like you, and react badly like you did. Do you think you can still serve the customer as calmly as you expect people to? Maybe one time two time you can do it. How about facing it often, during your 8hours of work on 6working days every week? They see rude unreasonable customers more than they see polite and reasonable ones! I've been in the service line before, and I know it the best. Out of 30 customers, only 1 or the most 2 of them are polite. Serious. Don't believe? Try doing it on your own. Then you will pity them. Then you will salute to those who can work very happily on the service line.

I do agree that customer can do whatever they want for the things they paid for. They can throw the food away, "da-bao" away, smash it, squash it, whatever and however they like, but do you think this is call respecting? You "demand" for the food, expect good service, when the food arrived, you leave it there, is this right? It's like I walk into a crowded fashion shop, demand for a piece of clothing, complain about the service and their speed, only to walk out when the clothing is found after "insulting" it by saying it looks ugly on me and throw it onto the floor and step on it? So if you don't show respect to other people, don't expect other people to show respect to you back. Respect is not open your mouth and demand for it. Respect is being earned back.

I agree sometimes when you are nice to the service providers, they still don't provide the basic service you as a customer deserved. But just remember. They work 6days a week, 8hours everyday, most of them have to stand on their feet in hard painful shoes, facing countless of unreasonable rude customers all day, can't be give them some allowance and sympathy?

Last but not least, do you think by surrounding her with your group of friends, rude to her, point a camera at her, challenge her, and she have only herself to depend on to fight for herself, you think it's not too much? And still expect her to stay calm and polite? PLEASE~

Watch the video below. Look at how unreasonable some customers are. Still have the cheeks to beat people up.

http://www.facebook.com/video/video.php?v=229411162650

Below 2 well-known videos of how the guy "disturb" the service providers, enjoy~!! ^_^